Carefree Service

Pre-sales service

In accordance with customers’ request, providing technical guidance and a complete set of equipment documents, answering all kinds of questions, designing laser processing scheme, showroom for customers to visit, sample and test the machine.

Sales service

Conducting field investigation, assist customer in planning and design of production site, the layout of water, electricity, gas, etc,. Provide customers with a full set of equipment operation instruction.Free online training for user workers.The basic laser theory, safety protection and equipment maintenance will be trained to users’ workers before delivery.

After sales service

To ensure that customers are able to master operational procedures, methods and independently use the machine as soon as possible.Provide on-line instruction to operators on machining operation, machine maintenance and safe operation in customer shop. The two-year warranty period is effective from the date of delivery.During the warranty period, according to the actual situation, send after-sales service engineers to carry out daily inspection and maintenance of the machine.Engineers will also be online within 24 hours to answer customer questions.